Frequently Asked Questions

While we do our best to ship orders within 24 hours, we cannot guarantee same-day shipping. If you are looking to have a package delivered locally the same day, we partner with DoorDash and GrubHub. You may click the link at the top of our webpage (click here) to be redirected to one of those sites.

You may choose to have your package delivered by FedEx or the United States Postal Service (USPS). At times, we may have to switch carriers based on address availability or transit times.

We do our best to ship all orders received Monday – Thursday within 24 hours. Orders placed after 12 pm Thursday are typically shipped the following Monday.

• Ground Advantage^™ takes approximately 3-6 business days (plus 1-2 business days for processing) (Monday through Saturday delivery)
• FedEx Ground takes approximately 1-5 business days (plus 1-2 business days for processing) (Monday through Friday delivery)
• FedEx Express takes 1-2 business days (plus 1-2 business days for processing) (Monday through Friday delivery, $18 upgrade for Saturday delivery available upon request)

Please double-check your shipping addresses. Incorrect addresses may delay delivery, and your order may incur additional charges for address correction or forwarding.

Please note: Wockenfuss Candies does not offer refunds or replacements for products that melt during shipping due to carrier delays, incorrect addresses, or recipients not bringing the package inside, whether or not the package is cold-packed. Please consider this carefully before placing your order.

Yes, we can absolutely ship chocolate during warm weather and to warm climates in the U.S. year-round. During the cooler months, we offer cold pack shipping for shipments to warm-weather destinations. We recommend upgrading to cold pack shipping if the destination has temperatures above 72 degrees.

From May through September, all chocolate orders are automatically upgraded to cold pack shipping. However, you must refer to the shipping chart at the bottom of your shopping cart. If your delivery address is outside of the pink or turquoise delivery zone, you must select FedEx Express when shipping chocolates with ice.

Please provide a shipping address where someone can receive the order upon delivery. Packages containing chocolate may melt in warm weather if left outside for even a short time. Bring it inside immediately and store it in a cool, temperature-controlled environment.

Please note: Wockenfuss Candies does not offer refunds or replacements for products that melt during shipping due to carrier delays, incorrect addresses, or recipients not bringing the package inside, whether or not the package is cold-packed. Please consider this carefully before placing your order.

During the summer months, or when shipping to a warm-climate destination, we will only ship packages requiring cold-pack shipping Monday – Wednesday. Any orders placed after 12 pm EST Wednesday may be held until the following Monday to prevent them from sitting in a non-temperature-controlled facility over the weekend.

Due to the perishability of our product, we do not ship outside the United States.

We will ship to a P.O. Box. Please call 410.483.4414 to place these orders.

We can also ship to a military address (APO/FPO), but USPS cannot guarantee a specific arrival date; hence, they are not guaranteed against melting. When shipping to a military address, we recommend non-chocolate items. Please call 410.483.4414 to place these orders.

We are currently unable to charge shipments to FedEx account numbers.

Yes, we offer boxes of one variety under Hand-Packed Top Sellers, or you may create your own selection under our Custom Assortment option.

Yes, we can hold your order for a future ship date. During checkout, after you select the shipping method, you may choose the “Shipping Date / Pick-up Date” option and specify a future ship date. Please keep in mind this is the date it will leave our facility, not a delivery date.

Yes, you can ship to multiple addresses in a single order.

Wockenfuss Candies is subject to tax on internet or mail-order purchases in any state where we have a store location. The state of Maryland requires that we charge tax on the shipping charges as well. All of these charges are controlled by the state to which we are shipping your purchase, not by the purchaser’s state.

If you place an order online or over the phone and provide your email address, you will receive an order receipt immediately. **Please add WockenfussCandy@gmail.com to your address book to make sure you receive the tracking information for your order. ** This email will include your order number, order total, and optional gift message. Please review this information as soon as possible to ensure all items are correct. If you need to make any changes to your order, contact Customer Service at info@wockenfusscandies.com or 410.483.4414.

When your order has shipped, you will receive a shipment confirmation including the tracking number for each shipment. Please note that this confirmation is typically emailed at 5 pm EST on the day it is shipped.

Yes. After your order is completed, you will be asked if you would like to create an account; this will make ordering easier for you in the future.

Wockenfuss chocolates will remain freshest when stored in a dark place and at temperatures no higher than 68°F. Avoid heat, humidity, and direct sunlight. Chocolates will remain fresh for 4-6 months, or longer depending on the candy, after opening if the box is closed and kept away from strong odors.

While some pieces can be frozen, we do not recommend refrigerating or freezing your chocolate. Extreme cold temperatures can result in “sweating” of the candy, which creates a thin, wet layer and a white color when brought to room temperature. Chocolate also picks up odors from surrounding food, which can alter its flavor.

All of our dark, milk, and white chocolate may contain dairy or milk products. Any person with a dairy allergy should NOT consume ANY of our products.

All of our products may contain tree nuts and/or peanuts. Even products without nuts in their ingredient lists are manufactured on the same equipment as other peanut and tree nut candies, increasing the risk of cross-contamination. Any person with a nut allergy should NOT consume ANY of our products.

All of our cupped chocolates may contain gluten, as they share equipment with our chocolate-covered wheat pretzels.

Many of our products also contain soy and eggs. All of our products are manufactured on the same equipment as these products; therefore, there is a possibility of cross-contamination.

Yes. We email coupons throughout the year. Please sign up in-store or online (click here). For orders exceeding 75 pounds, we offer a discount of 5% to 20%. Discounts are calculated on candy totals only and exclude shipping and custom-printed box charges. To place a discounted order, please call Customer Service at 410.483.4414.

We manufacture the majority of our candies, except for gummies, licorice, hard candy, and some holiday items.

Our candy has been manufactured in Baltimore City since 1915. While we were originally on Belair Road in Gardenville, we opened a larger, more efficient manufacturing facility at 6831 Harford Road in November of 2011.

While we loved offering tours for several years, we will not be offering any tours in the foreseeable future.

Wockenfuss Candies supports events held by non-profit organizations by donating a gift certificate. We welcome requests for support from non-profit organizations in accordance with the guidelines set forth. At this time, we are unable to grant sponsorship or vendor requests.

Requests must be submitted in writing and should include the following information:

1. A brief description of the event for which the donation is requested
2. Date and location of the event
3. *Mailing address to receive donations
4. *Proof of registered 501(c)(3) non-profit status

Requests may be submitted to our corporate office via mail, e-mail, or fax:

Wockenfuss Candies

6831 Harford Road

Baltimore, MD  21234

info@wockenfusscandies.com

Fax   410-485-6512

Donation requests are reviewed on the fifteenth of the month for events in the following month. To allow enough time for your request to be reviewed, please submit it no later than the fifteenth of the month preceding your event date. Unfortunately, we cannot respond to telephone follow-ups.

The sweetener used in our sugar free line of candies is maltitol, the only sugar replacement that consistently produces high-quality chocolate. Maltitol has minimal negative aftertaste, unlike other sugar replacements.

Within 30 days of purchase, you may return a gift item to any location with a receipt. Candy is not returnable. If you are not completely satisfied with the quality of your candy, please email info@wockenfusscandies.com for a replacement.

Each location does its own hiring. To apply at a specific location, please contact the store manager to inquire about their current hiring status and to schedule an interview. Visit our website to view a list of locations’ phone numbers.

We recommend placing your order about 3 to 4 weeks before the event. We can store your favors up to the day of your event.

We offer custom printing on boxes and bags at no additional charge. Buy as few as 50 gifts (to be personalized) for as little as $4.50 each. Learn more about our Personalizing Program by calling Customer Service at 410.483.4414.

Yes. Place an order of 75 pounds or more and receive a discount of 5% to 20%. Discounts are calculated on candy totals only and exclude shipping and custom-printed box charges. To place a discounted order, please call Customer Service at 410.483.4414.

Orders over 50 pounds should be placed 2 weeks before they are needed. Other orders will require 1-2 business days for processing.

We offer custom printing on boxes and bags when buying a minimum of 50 gifts (to be personalized). To incorporate a custom logo, there is a $50.00 design fee. Learn more about our Personalizing Program by calling Customer Service at 410.483.4414.

Yes. Place an order of 75 pounds or more and receive a discount of 5% to 20%. Discounts are calculated on candy totals only and exclude shipping and custom-printed box charges. To place a discounted order, please call Customer Service at 410.483.4414.

Yes. You may email your Excel file of addresses, and we will package, wrap, and ship your candy order anywhere in the United States.

In addition to the 6 family-owned Wockenfuss Candy Stores, we wholesale to many retailers throughout Maryland. Below is a current list by county. Products carried by each store will vary.

Anne Arundel County:  Always Blooming, Angel’s Food Market, Fishpaws Market, Geresbeck’s, Graul’s Markets, Green Valley Marketplace in Arnold & Pasadena, Jennifer’s Country Flowers, Maher’s Florist, WildFlower + The Petal Pusher

Baltimore City: Eddie’s Supermarkets, The Flower Cart

Baltimore County:  Norman’s Hallmark, Black Eyed Susan, Blakehurst, Charlesmead Pharmacy, Drug City, GBMC Gift Shop, Geresbeck’s, Graul’s Markets, Mercy Ridge, Radebaugh Florist, Ridgely’s Choice Deli, ShopRite, Wegmans in Hunt Valley

Carroll County: Norwood Ice Cream

Harford County: Norman’s Hallmark, Jarrettsville Pharmacy, Graul’s Market, Harvest Fare, Richardson Florist, ShopRite, Wegmans in Abingdon

Howard County: The Flower Basket, Green Valley Marketplace in Elkridge

Talbot County: Graul’s Markets

Worcester County: Marisol’s Cafe

You can also find our products in Mt. Airy Junction in Shrewsbury, PA, and Candylicious in Chincoteague, VA.